Warranty

Warranty 

FIVE-YEAR LIMITED WARRANTY 

 

Five-Year Limited Warranty: HydroFLOW U.S.A., LLC (“HydroFLOW”) offers its customers (“you”) a five-year limited warranty against failure or defects in materials or workmanship in any HydroFLOW product (the “Product”) or its component parts, subject to the terms and conditions set forth below. If the Product or any of its parts fails during the first five years of operation, HydroFLOW or its representative will repair or replace the Product, free of charge. For this warranty to apply, you will need to provide proof that the Product has been installed properly and before-and-after proof that such Product is not operating as warranted.

 

What Is Not Covered: This warranty does not cover damage to the Product caused by improper installation, a surge or disruption in power (however caused), a water leak resulting from limescale removal, misuse, abuse, or force majeure (i.e., a flood or earthquake, etc.). Please be aware that water leaks from plumbing systems may result as a consequence of limescale removal. You are therefore advised and have a duty to periodically inspect your plumbing systems to ensure that compression joints remain water-tight.

 

How To Make A Claim & Get Service: A claim under this warranty must be submitted by email to HydroFLOW or the authorized dealer or vendor from which you purchased the Product, and such email must include: (i) a copy of the original receipt or proof of purchase of the Product, (ii) proof that the Product has been installed properly, (iii) a written explanation of the issue(s) with the Product, and (iv) one or more pictures of the Product and surrounding area that displays such issue(s). A HydroFLOW representative will then review your claim and contact you within 10 business days to coordinate the repair or replacement of the Product or to request additional information.

 

Limitations: Warranty claims are strictly limited to the value of the original purchase price or the repair or replacement cost. HydroFLOW shall not be responsible for water leaks or damage caused by the removal of limescale. This warranty is not valid unless the Product is properly used with an appropriate surge protection device of adequate quality to protect the Product and its electronic components. HydroFLOW will not be responsible for any consequential, incidental, indirect, special, punitive or other loss or damage that may result from a product defect. HydroFLOW reserves the right to determine the validity of any claim and remedy in its sole discretion.

 

EXCEPT AS PROVIDED HEREIN, HYDROFLOW MAKES NO REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED (WHETHER WRITTEN, ORAL, STATUTORY, OR ARISING BY PREVIOUS COURSE OF DEALING OR USAGE OF TRADE), INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. HYDROFLOW MAKES NO GUARANTEE OF PERFORMANCE OTHER THAN AS SET FORTH ABOVE. NO AGENT, REPRESENTATIVE, OR EMPLOYEE OF HYDROFLOW IS AUTHORIZED TO MAKE ANY WARRANTIES OR GUARANTEES WITH RESPECT TO ITS PRODUCTS.

 

How State Law Applies: This warranty is only valid in the United States of America. This warranty supersedes any applicable state laws to the full extent permitted by law. You may have other rights depending on your state of residence.

 

All Sales Are Final.