Warranty for I & HM Range Units


HydroFLOW offers a manufacturer-backed, three-year limited warranty against failure or defects in the product or its component parts. If the product or any part fails during the first three years of operation (e.g. the red light stops glowing), and the failure is not caused by improper installation, physical damage to the product caused by the customer or installer, misuse, or acts of God -HydroFLOW will repair or replace the product free of charge. HydroFLOW accepts no responsibility for water leaks or damage caused by the removal of scale. This three-year limited warranty is not valid without a surge protection device of adequate quality to protect components.


Warranty Activation and Returns


Warranty Activation
In order to activate the warranty of the I & HM Range units, the Warranty Registration Form and a copy of your proof of purchase must be mailed to your local HydroFLOW representative within 30 days of purchase.

Product Returns
In the event of a warranty related concern, please contact the entity from whom the product was purchased to coordinate repair or replacement.



Warranty for HS38, S38 & HS40 Units


What is Covered

This warranty covers any defects in materials or workmanship, with exceptions stated below.

Length of Coverage

This warranty runs one (1) year from the date of purchase.

What is Not Covered

This warranty does not cover damage to the unit due to a surge or disruption in power, however caused, or damage due to abuse, or misuse, or an act of God.

What HydroFLOW Will Do

HydroFLOW will repair any unit that proves to be defective in materials or workmanship. In the event repair is not possible, HydroFLOW or its representative will either replace your unit with a new unit of the same model, or refund the full purchase price to you, whichever you prefer.

How to Get Service

If something goes wrong with your HydroFLOW unit, send it with proof of purchase, together with a brief written description of the problem to the HydroFLOW representative that you purchased the product from. The HydroFLOW representative will inspect your unit and contact you within 10 business days to let you know whether the unit might be repaired or replaced under warranty and how long the repair or replacement might take.

How State Law Applies

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.


All Sales Are Final.